Heritage Family Medicine at 4001 Harrison Avenue Northwest in Olympia, Washington

Customer Reviews about Heritage Family Medicine

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  Absolutely HORRIBLE! I waited WEEKS to get in for my first appointment. Got a call saying the doctor had to cancel because he suddenly had to be out of town. I never rescheduled because at this point the reason I needed a doctor was gone. Suddenly I got a nasty gram in the mail chewing me out for canceling/being a no show, how horrible it was for a NEW patient to do this and to not bother trying to schedule an appointment there again. Firstly, if this is how they talk to their patients, no thank you. Secondly, if their record keeping system is so screwed up that they can't remember that THEY CALLED ME?! No thank you.
  September 27, 2017

  by JL C
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  I've been searching for a primary physician in Olympia for a while now. I came upon Heritage Family Medicine, and am SO happy I did. The staff is friendly and helpful, I was nervous about starting at a new Dr. and they made me feel right at home. I saw Lynda Stafford, and she was so friendly and helpful. You could see that she really cared. Thank you Lynda & Staff...you all are amazing.
  August 26, 2017

  by Bonni Gessner
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  Me and my husband see Dr Faiola and Betsy who is a nurse practitioner. They both take their time with you and answer your questions where you understand what they are saying. Yes sometimes you have to wait but it's because they take their time with you and don't rush and they make sure you are given the care you should be given. Once I went in just for a refill and we were casually talking and Dr Faiola was concerned about something I said and wanted to check me out right then and there. I didn't want to bother to another time but being my doctor he said it couldn't wait. So if your a patient that's waiting this is why..... Because you are waiting for the best and most caring doctor's we have ever been to. If you don't want to wait schedule your appt for the first one of the day or the first one after lunch and you will avoid that wait that most people are complaining about. The office staff has been great with us but lately it keeps changing. Whitney and Lacey we have known the longest and I will have to say are our favorites. The others we don't know as well and don't seem as knowledgeable that we can tell but could be. At times they can be rude but hey we all have had days. If we don't hear back on something within a reasonable time we keep calling back because they stay very busy and sometimes a friendly call back will get you your answers. If their having a bad day..... Be nice.... You will be amazed with the results. We won't go anywhere else because in the end we know we are getting great care and that the doctors are going to give us the same care that they gave all the other patients. Dr Faiola is going to tell you how it is so if you can't handle that he is not the doctor for you. Betsy is more soft spoken but she is a lot like Dr Faiola. She is going to tell you how it is. They are both great and very thorough.
  March 14, 2017

  by Lynn G

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Today: 08:30 am — 12:00 pm 01:00 pm — 05:00 pm

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About Heritage Family Medicine in Olympia